t Genisys Finance (genisysfinance.com), we are committed to protecting the privacy and security of your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a loan broker company based in Australia, we handle personal information responsibly to facilitate our services, such as connecting clients with suitable lending options. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information. It applies to all individuals who interact with us, including clients, website visitors, and applicants. We may update this policy from time to time, and any changes will be posted on our website with the effective date. By providing us with your personal information or using our services, you consent to the practices described in this policy. If you have any questions, please contact our Privacy Officer at privacy@genisysfinance.com.
We collect personal information when it is reasonably necessary for our business functions as a loan broker. This includes:
- Directly from you: When you submit an application for loan brokering services, inquire about our products via our website, email, phone, or in-person; register for newsletters; or provide feedback.
- During service delivery: As part of assessing your loan eligibility, we may collect details such as your name, contact information, date of birth, employment details, financial status (e.g., income, assets, liabilities), and identification documents.
- From third parties: With your consent or where permitted by law, we may obtain information from credit reporting bodies, lenders, employers, or referees to verify your details.
- Automatically: Through our website or digital platforms, as detailed in sections 8 and 11.
We only collect information with your knowledge and consent, unless an exemption under the APPs applies (e.g., for legal compliance). If you choose not to provide certain information, it may limit our ability to provide services to you.
We use your personal information primarily to provide and improve our loan brokering services. Specific purposes include:
- Assessing and processing loan applications.
- Matching you with suitable lenders or financial products.
- Verifying your identity and conducting credit checks (with your consent).
- Communicating with you about your application, services, or updates.
- Managing our relationship with you, including responding to inquiries or complaints.
- Complying with legal obligations, such as anti-money laundering requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
- Internal purposes like auditing, data analysis, and improving our website and services.
We will not use your information for purposes unrelated to these without your consent or as required by law.
Sensitive information, as defined under the Privacy Act, includes details about your racial or ethnic origin, political opinions, religious beliefs, health, genetic or biometric data, sexual orientation, or criminal record. As a loan broker, we generally do not collect sensitive information unless it is directly relevant to your application (e.g., health information if it impacts loan eligibility). If we do collect it, we will obtain your explicit consent and handle it with heightened security measures. We comply with APP 3, ensuring collection is only for a permitted purpose and with appropriate safeguards.
Genisys Finance is dedicated to full compliance with Australian privacy laws, including the Privacy Act and APPs. We maintain internal policies and procedures to ensure all staff handle personal information appropriately, with regular training and audits. In the event of a suspected data breach that may cause serious harm, we adhere to the Notifiable Data Breaches scheme by self-reporting to the Office of the Australian Information Commissioner (OAIC) and affected individuals as required. We also cooperate with regulatory investigations and encourage reporting of any privacy concerns to our Privacy Officer for prompt resolution.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release dummy text of the printing and typesetting industry.
We may use your personal information for direct marketing purposes, such as informing you about new loan products, promotions, or financial tips that may interest you. This is done via email, SMS, or other channels, but only if you have consented or it is otherwise permitted under APP 7 (e.g., from an existing customer relationship). You have the right to opt out at any time by contacting us at privacy@genisysfinance.com, using the unsubscribe link in our communications, or updating your preferences on our website. We do not sell your information to third parties for their marketing purposes.
In providing our services, we may disclose your personal information to overseas recipients, such as international lenders, credit reporting agencies, or cloud service providers located in countries like the United States, Singapore, or the European Union. Before any overseas disclosure, we take reasonable steps to ensure the recipient complies with the APPs or equivalent standards (e.g., through contractual obligations). Under APP 8, we remain accountable for your information. If you have concerns about overseas disclosure, please contact us for more details.
We collect certain information automatically through technology to enhance user experience and security:
- Device and usage data: IP address, browser type, operating system, pages visited, and time spent on our site.
- From third parties: We engage analytics providers (e.g., Google Analytics) to track website performance, which may collect non-personal data. Credit reporting bodies or lenders may provide us with your credit history during application processing.
All collections comply with APPs, and we ensure third parties handle data securely. For more on cookies and website usage, see section 11.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release simply dummy text of the printing.
You have the right to access and correct your personal information under APPs 12 and 13. To request access or updates, contact our Privacy Officer at privacy@genisysfinance.com with proof of identity. We will respond within a reasonable timeframe (usually 30 days) and may charge a fee for access if substantial. If we refuse a correction request, we will provide reasons and note your requested changes on our records. For complaints about handling, you can lodge with us first, then escalate to the OAIC if unresolved.
You have the right to access and correct your personal information under APPs 12 and 13. To request access or updates, contact our Privacy Officer at privacy@genisysfinance.com with proof of identity. We will respond within a reasonable timeframe (usually 30 days) and may charge a fee for access if substantial. If we refuse a correction request, we will provide reasons and note your requested changes on our records. For complaints about handling, you can lodge with us first, then escalate to the OAIC if unresolved.
Our website uses cookies and similar technologies to improve functionality, such as remembering preferences and analyzing traffic. Cookies may be session-based (temporary) or persistent. You can manage cookies via your browser settings, but disabling them may limit site features.
We may link to third-party websites (e.g., lender portals), but we are not responsible for their privacy practices. Review their policies separately. Our site complies with APP 11 for security, using measures like SSL encryption to protect data in transit.
This Privacy Policy was last updated on November 7, 2025. For any inquiries, contact privacy@genisysfinance.com or visit genisysfinance.com/privacy.